We apologize for any inconvenience to our customers and friends. Jack Schmitt Ford Service Department in Collinsville is operating at capacity daily. This is not a staffing issue, we have a full staff. It is a facility restriction. We have the maximum number of technicians working daily but still cannot keep up with the demand. This comes after many years of receiving Ford's highest marks on customer surveys and "Fix it Right the First Time" scores. Our teams services are in demand and that is a good thing but it poses challenges. We are working on expanding our shop, but this will take time. To try and accommodate, we have added additional loaner vehicles along with pickup and delivery service (limited availability).
The lack of available appointments in our service scheduler is correct and we are typically booking two to three weeks out currently. We encourage you to book ahead and take advantage of our repairs and maintenance, which are completed by the best service team in the area! Worth the wait!
POSTED*** NO VEHICLE PICKUPS AFTER SERVICE HOURS OF MONDAY THROUGH FRIDAY 7:30AM-5PM OR SATURDAY/ SUNDAY. Our sales and management team cannot release vehicles without Service Personnel on Duty!